Do you provide a certificate of insurance before we sign anything?

Yes. The certificate of insurance is included with the written quote, before you make any decision. You do not need to ask for it separately or wait until after the scope is signed.

How do you handle crew turnover?

We assign a primary crew and a backup crew to each building. If the primary crew member is unavailable, the backup covers the visit. You are notified in advance when a crew change happens. We do not send an unfamiliar face without telling you first.

What happens if something is missed?

Contact us by phone or email. We respond within one business day and correct the issue within the next scheduled visit or sooner if the situation warrants. The response-time commitment is written into your scope document.

Do you service buildings with healthcare tenants?

Yes. If your building has a medical or dental occupant, note it during the walkthrough. We run restrooms on healthcare-adjacent floors under a disinfection protocol rather than a standard program. Common areas and corridors on those floors are also handled under the adjusted protocol.

Who provides supplies?

Either arrangement works. Owner-furnished or contractor-furnished is confirmed in the written scope. If contractor-furnished, we include a monthly usage summary so you can track supply consumption by floor.

How long does the walkthrough take?

Typically 20–30 minutes for a mid-size multi-tenant building. Larger properties take longer. You do not need to be present for the entire walkthrough — a building manager or engineer who can provide access is sufficient.

What is included in the winter floor program?

Increased damp-mop frequency on hard floors during November–April, and a mid-season scrub on high-traffic areas to prevent salt-compound buildup. It is included in the base scope for all East Metro buildings — not a seasonal surcharge.

Do you clean residential buildings?

No. Our service lines are designed for commercial multi-tenant properties — office buildings, mixed-use buildings, professional office parks, and commercial medical facilities. Residential cleaning is a different operation and we do not offer it.

How do I get started?

Call (866) 958-8773 during business hours (Mon–Fri 8:30am–5:00pm) or submit a quote request. We respond the next business day.